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Terms of Sale | Office Hours | Credit Terms |
Returned Checks |
Minimum Order Requirements | Tax Requirements |
Shipping
Policy | Freight/Damage Product |
Discrepancies | Refused Orders |
Pricing | Product Warranties |
System Cancellations and Returns |
Product Returns | Limitations on Liability |
Buyer Indemnity |
Legal Compliance | Governing Law
Computer Doctor Store
TERMS OF SALE
Welcome to Computer Doctor Store. This Site subject to the
following conditions. Please review the following terms and
conditions that govern your use of the Site. By accessing, using or
downloading information from the Site, you agree to be bound by
these terms and conditions. If you do not agree with these terms and
conditions, do not use the Site. In addition, the use of any other
current or future Computer Doctor Store products and or services, will be subject to the terms and
conditions applicable to such service or business. Top
OFFICE HOURS
Monday, Tuesday, Wednesday, Thursday, Friday: 9:00am-5:30pm ; Saturday 1:00pm
- 5:30pm EST Closed Sundays. All call orders can be picked or delivered by means of third party
carrier; such as UPS, FedEx or U.S. Postal Services.
Phone: 518-762-7229
Technical Support 518-762-7229 only for use by purchases made
through www.computerdoctorstore.com
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CREDIT TERMS
COD-cash, COD-company check, credit card (Pay Pal, Visa, MasterCard and
American Express and Discover can be used through this expressed
website only. All in store transactions can be purchased by means of
Cash, Personal Check & Business Check (only NY State residents), MasterCard/Visa). Customer credit terms
are dependent on the evaluation and approval of a Business Account. An interest charge of 1.5% per month will be added to
all invoices not paid on time. If Seller has reasonable grounds for
concern about Buyer’s creditworthiness, Seller may, upon
reasonable notice to Buyer, change the payment terms, suspend
shipments and/or cancel this Contract without Seller having any
liability to Buyer. Delays in receiving invoices, errors or
omissions on invoices, or lack of supporting documentation required
by the terms of this order will not be cause for withholding
settlement.
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RETURNED CHECKS
Customers with checks returned due to insufficient funds will be
assessed a service charge and are required to immediately pay this
fee and the original outstanding balance. All subsequent orders will
be shipped COD-Cashier’s check/money order until the customers’
credit worthiness is evaluated and re-established.
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MINIMUM ORDER REQUIREMENTS
All shipped orders of standard Computer Doctor Store-stocked products, that do not
exceed $100.00 are assessed a $5.00 service charge.
Special Order items that do not exceed $250 are subject to a $12.00
service charge.
Special Order items that do not exceed $550 are subject to a $5.00
service charge as well (see Shipping Policy).
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TAX REQUIREMENTS
If Buyer has tax-exempt status, a signed State Sales Tax Exemption
certificate must furnished prior to any orders being processed.
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SHIPPING POLICY
Component orders received by 4:30pm EST will ship the SAME DAY. All
shipments are F.O.B. Computer Doctor Store warehouse. For qualified customers with
orders in excess of $800 of Computer Doctor Store’s regularly stocked products,
Computer Doctor Store will pay UPS Ground freight to UPS Zones 2 and 3 from our NY warehouse. Shipments over $800, beyond Zone 3, are
billed at the applicable rate, less the UPS ground rate to Zone 3.
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As a convenience to our customers, Computer Doctor Store offers over 100,000
additional products via a national distributor. If a product that
you are looking for is not found on our immediate site please email
Computer Doctor Store of the product that you are looking for to
purchase. These
products do not qualify towards the $800 free-freight policy. Orders
of these items in excess of $850 can be drop-shipped freight free,
to qualified customers, to any location in the country, with the
exception of California and Massachusetts, when using NET terms or
credit card. In addition, there is a $5.00 service charge applied to
orders which are below $550, and a $12.00 service charge applied to
orders which are below $250.00.
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Any additional products not listed above are charged standard
shipping rates with no applicable discounts.
FREIGHT/DAMAGED PRODUCT
The Computer Doctor Store DOA policy does not cover any physical damage your product
may incur in transit.
If you receive a product that is damaged in transit, please follow
these instructions:
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All visibly damaged shipments received should be noted with
the driver and the shipment should be refused.
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Notify your account manager of the damage so a subsequent
order can be processed.
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If a package with hidden damage is accepted, contact the
carrier for proper claim procedure. Top
DISCREPANCIES
Upon receipt of your merchandise, you have three (3) business days
to notify Computer Doctor Store of any errors in your order. Top
REFUSED ORDERS
The customer is responsible for ALL shipping charges incurred on any
orders that are refused or canceled, with the exception of a damage
refusal. Top
PRICING
Due to constant pricing fluctuations Computer Doctor Store cannot guarantee any
quotes. Only the price at the time an order is placed, which is
requested for immediate shipment, is valid. Top
PRODUCT WARRANTIES
The warranties for components purchased from Computer Doctor Store are provided by
the manufacturer. As a service to our customers, Computer Doctor Store
may administer
the individual manufacturer’s warranty on normally stocked
products for either the length of the warranty period or a
predetermined “Computer Doctor Store DOA” period. Specific product warranties can
be determined by use of the RMA & Warranty module in the MY Computer Doctor Store
section of our web site. The warranties for any software contained
in the components are provided by the manufacturer. Top
Computer Doctor Store's WARRANTY
All Warranty's are issued according to product purchase. Top
SYSTEM CANCELLATIONS AND RETURNS
Depending on the status of the PC in the build process, any
cancelled system order is subject to a cancellation fee of $25.00 in
order to cover labor fees and other charges already incurred by Computer Doctor Store.
Unopened system returns will be subject to a 25% restocking fee,
with a minimum of $75.00 or based on the value of the purchase,
whichever is greater. Top
PRODUCT RETURNS
A Return Merchandise Authorization (RMA) number MUST be issued
before any product can be returned to Computer Doctor Store. RMA numbers can be
obtained on Computer Doctor Store’s website,
Returned products MUST be complete. This includes proper packaging
with all original materials: manuals, cables, etc. If any of these
materials are missing, product will be returned at customer's
expense or customer's account will be charged accordingly.
DOA/Defective product can be returned for credit if an advance
replacement product has already been purchased, and the defective
component falls under Computer Doctor Store’s predetermined DOA period.
The RMA number must appear on the outside of the secondary
(shipping) carton. DO NOT write-on or alter the original carton. Top
LIMITATIONS ON LIABILITY
EXCEPT AS SPECIFICALLY SET FORTH HEREIN, Computer Doctor Store DOES NOT MAKE ANY
EXPRESS OR IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO,
WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE, OR WARRANTIES ARISING BY STATUTE, COURSE
OF DEALING, CUSTOM OR USAGE, TRADE PRACTICE OR OTHERWISE.
Computer Doctor Store’s liability to Buyer or its customers for any reason, whether
in contract, tort, or otherwise, arising out of or in connection
with the Product shall not exceed the amounts paid to Computer Doctor Store
by Buyer
for the Product that gave rise to the claim.
IN NO EVENT SHALL Computer Doctor Store BE LIABLE FOR ANY SPECIAL, INCIDENTAL,
CONSEQUENTIAL, PUNITIVE OR OTHER INDIRECT DAMAGES, INCLUDING WITHOUT
LIMITATION, ANY DAMAGES RESULTING FROM LOSS OF USE, LOSS OF DATA,
LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF BUSINESS OR DAMAGE TO
PERSONS OR PROPERTY ARISING OUT OF OR IN CONNECTION WITH THIS
AGREEMENT OR THE PERFORMANCE OF THE PRODUCT OR THE SOFTWARE
INCORPORATED IN THE PRODUCT, WHETHER OR NOT Computer Doctor Store HAS BEEN ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES. Top
BUYER INDEMNITY
Buyer shall indemnify, defend and hold Computer Doctor Store harmless from any
claims, demands, liabilities, losses, damages, judgments or
settlements, including all reasonable costs and expenses related
thereto, including attorneys’ fees, directly or indirectly
resulting from any claim made or action brought as the result of the
use of the Product by Buyer’s customers. Top
LEGAL COMPLIANCE
Buyer will comply with all applicable laws, including export
controls imposed by the United States Government, including first
obtaining all necessary and required licenses, consents and
approvals. Buy also shall comply with the United States Foreign
Corrupt Practices Act, and shall indemnify, hold harmless and defend
Computer Doctor Store from and against any failure to comply or violation of such
Act. Computer Doctor Store and Buyer agree that the UN Convention on the
International Sale of Goods shall not apply to this Agreement. Top
GOVERNING LAW
This Agreement shall be governed by and construed and enforced in
accordance with, the substantive laws of the State of New York. Both
parties agree to the exclusive jurisdiction and venue of the courts
located in NY State and waive any right they may have to seek any
changes in jurisdiction or venue. Top
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